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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6189 Views

0 replies

7 likes

  • 6189 Views
  • 0 replies
  • 7 likes

Superuser Contribution App Crashing Pixel 9 on Wifi

Recently my Spotify app has become unusable while connected to my home wifi. It opens but just freezes and then crashes. Disconnect from wifi and use mobile data... It comes back to life. I have no issues with my wifi and it's only recently started h...

Regular

Recently my Spotify app has become unusable while connected to my home wifi.  It opens but just freezes and then crashes.  Disconnect from wifi and use mobile data... It comes back to life....

Djwham

Regular

671 Views

20 replies

1 likes

  • 671 Views
  • 20 replies
  • 1 likes

Superuser Contribution Android app thinks i'm connect to Data not WiFi. Won't play lossless or download

Plan Premium Device Google Pixel 8 Operating System Android Latest My Question or Issue The app seems to think that, even when i have my mobile data off and am connected to a strong network, I am always connected to mobile data and won't let me downl...

Casual Listener

Plan Premium Device Google Pixel 8 Operating System Android Latest   My Question or Issue The app seems to think that, even when i have my mobile data off and am connected to a s...

Eni

Moderator

219 Views

2 replies

0 likes

Android downloading music Spotify app
Cellular Data
lossless
  • 219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some downloaded podcast files are deleted

PlanPremiumCountryHungaryDeviceSamsung A54Spotify version9.0.82.1032 My Question or IssueHi there, I've been noticing for the last couple of weeks that some of the automatically downloaded podcast files are removed from the phone later (but they're s...

Regular

Plan Premium Country Hungary Device Samsung A54 Spotify version 9.0.82.1032   My Question or Issue Hi there,   I've been noticing for the last couple of weeks that some of the a...

Novy

Moderator

221 Views

5 replies

0 likes

Samsung
  • 221 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sound Capsule not showing streams on Android

PlanPremium FamilyCountryIndiaDeviceGalaxy S23Operating SystemAndroid (the latest one, idk the name) My Question or IssueThe stream counts in my sound capsule is not showing on my phone, while I can still see it in on my iPad.PS: I was uploading the ...

Regular

Plan Premium Family Country India Device Galaxy S23 Operating System Android (the latest one, idk the name)   My Question or Issue The stream counts in my sound capsule is not showing ...

Priyam212

Regular

494 Views

13 replies

0 likes

  • 494 Views
  • 13 replies
  • 0 likes

Triple-press on headphones no longer works in Spotify (Samsung S9 & S25)

About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track. I’ve tested this on both a Samsung S9 and an S25, using several different headphones (wired and Bluetooth), and the result is always the same....

Music Fan

About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track.   I’ve tested this on both a Samsung S9 and an S25, using several different headphon...

Amay

Spotify Star

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution The album artwork or cover art displayed while playing a song is completely different

PlanPremiumCountryIndiaDevicePixel 8, 2024Operating SystemAndroid 16 My Question or IssueThe album artwork or cover art displayed while playing a song is completely different . Let's say I was clicked to play this song "kannaana kanne" and this song ...

Casual Listener

Plan Premium Country India Device Pixel 8, 2024 Operating System Android 16   My Question or Issue The album artwork or cover art displayed while playing a song is completely different...

Kpcs235

Casual Listener

185 Views

2 replies

0 likes

album art
cover art mismatch
  • 185 Views
  • 2 replies
  • 0 likes

Solved!! Spotify app is crashing on attempting the launch

PlanPremiumCountryPolandDeviceOppo Reno 12 Pro 5GOperating SystemAndroid 15/ColorOSApp version (shown in phone settings) 9.0.84.1320 My Question or IssueBasically just what the title said. Suddenly out of nowhere the app stopped working in the middle...

Casual Listener

Plan Premium Country Poland Device Oppo Reno 12 Pro 5G Operating System Android 15/ColorOS App version (shown in phone settings)  9.0.84.1320   My Question or Issue Basically ju...

Admiralus

Casual Listener

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local File Playlist Failing to Download

PlanPremium DeviceSamsung S24+ My Question or IssueOnce again, the absolutely terrible Spotify app has another issue. Trying to download a playlist of my local files from my PC (which has worked for years) no longer downloads on my Android device. I ...

Music Fan

Plan Premium   Device Samsung S24+   My Question or Issue Once again, the absolutely terrible Spotify app has another issue. Trying to download a playlist of my local files from my P...

saucyross

Music Fan

408 Views

2 replies

0 likes

Android
Broken App
bug
download playlist
local files
Spotify is Trash
Terrible Service
Unsubscribe
  • 408 Views
  • 2 replies
  • 0 likes

No sound when sharing to instagram

My apps are synced and up to date. Everyone can do this but me 﫠 why can't my phone do this... I'm annoyed lol I share music all the time PlanPremiumCountryUsaDeviceSamsung Galaxy s24 ultra

Casual Listener

My apps are synced and up to date. Everyone can do this but me 🫠 why can't my phone do this... I'm annoyed lol I share music all the time  Plan Premium Country Usa Device Samsung Galaxy s...

Billy-J

Spotify Star

169 Views

3 replies

1 likes

Android
Instagram
no sound
  • 169 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cache error on Spotify

Hello, it has happened to me a few times when starting Spotify it takes a long time to load and well also if you want to search for an artist It's also difficult (in my case in the video it's the songs I like but any playlist does it). For me basical...

Music Fan

Hello, it has happened to me a few times when starting Spotify it takes a long time to load and well also if you want to search for an artist It's also difficult (in my case in the video it's the son...

AlejaR

Moderator

195 Views

3 replies

0 likes

Cache
error
not being able to see
  • 195 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audiobook track starts from the beginning

PlanPremium CountryUSA DevicePixel 8 Pro Operating SystemAndroid My Question or IssueI've been using the Spotify platform for a while now and am running into a recurring issue where Audiobook tracks (usually chapters), will lose my progress and start...

Casual Listener

Plan Premium   Country USA   Device Pixel 8 Pro   Operating System Android   My Question or Issue I've been using the Spotify platform for a while now and am running ...

Ivelina

Moderator

225 Views

5 replies

0 likes

  • 225 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify mixed playlist feature not available

PlanPremiumCountryIndonesia DevicePOCO F5 Operating SystemAndroid 15 My Question or IssueI just renewed my subscription a few days ago for this feature. Restarted, updated, reinstalled, asked people for help but none seem to work. pls help xx

Newbie

Plan Premium Country Indonesia  Device POCO F5  Operating System Android 15    My Question or Issue I just renewed my subscription a few days ago for this feature. Resta...

Vasil

Moderator

244 Views

1 replies

0 likes

"android"
mix
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Alpha/Beta program apply to Android TV?

PlanPremiumCountryUSDeviceSony Bravia XBR-65900FOperating SystemAndroid TV My Question or IssueIf you enroll in the Alpha/Beta program (which I have) does it apply to Android TV as well? I don't seem to be getting Alpha/Beta updates for it.

Music Fan

  Plan Premium Country US Device Sony Bravia XBR-65900F Operating System Android TV   My Question or Issue If you enroll in the Alpha/Beta program (which I have) does it apply to...

wdg127855

Visitor

166 Views

2 replies

0 likes

  • 166 Views
  • 2 replies
  • 0 likes

Podcast restarts after an advertisement

Plan PremiumCountryFinlandDeviceSamsung a33Operating SystemAndroid 15 My Question or IssueFor couple of weeks now I have had this issue of podcast jumping back to start aftet an advertisement. This happened in Trigonometry and Piers Morgan podcasts. ...

Casual Listener

Plan  Premium Country Finland Device Samsung a33 Operating System Android 15   My Question or Issue For couple of weeks now I have had this issue of podcast jumping back to start ...

RemonttiRene

Casual Listener

181 Views

3 replies

1 likes

  • 181 Views
  • 3 replies
  • 1 likes

Pick and Play, Zapping illimité

PlanFreeCountryFranceDeviceSamsung Galaxy A25 5GOperating SystemAndroid 15 version One UI 7 My Question or IssueBonjour, je voudrais savoir pourquoi les modérateurs qui gèrent le tableau des idées n'aiment pas les idées des utilisateurs gratuits nota...

Composer

  Plan Free Country France Device Samsung Galaxy A25 5G Operating System Android 15 version One UI 7   My Question or Issue Bonjour,   je voudrais savoir pourquoi les modé...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

"something went wrong" when accessing the "Your updates" window

I don't know how to create a topic in the issue section, but here we are. I'm having this issue for quite a while now, using beta version, S23ultra latest android and updated app. Tried clearing data already. Also happens at my s10+  

Casual Listener

I don't know how to create a topic in the issue section, but here we are. I'm having this issue for quite a while now, using beta version, S23ultra latest android and updated app. Tried clearing data...

Mabys

Casual Listener

223 Views

1 replies

1 likes

  • 223 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant work out background play

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i can't seem to find the right area to alter this? Th...

Visitor

Hi all, when playing spotify and my phone screen turns off, the music stops. Spotify keeps prompting me to change my background activity and when i click on the button, it takes me to settings but i ...

RobotWarrior

Composer

306 Views

2 replies

0 likes

  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops when opening certain apps

PlanStudent PremiumCountryPolandDevicePixel 9aOperating SystemAndroid Hi,Everything was fine, until recently. There are games that pause the music. Unpausing doesn't work, reinstall, relogin aswell, I've tried everything in settings both Spotify and ...

Visitor

Plan Student Premium Country Poland Device Pixel 9a Operating System Android   Hi, Everything was fine, until recently. There are games that pause the music. Unpausing doesn't work, re...

Yordan

Moderator

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stop when get certain notification

PlanPremium CountryMalaysiaDeviceXiaomi Redmi Note 11 Pro+ 5GOperating SystemHyperOS 2.0.2 My Question or IssueDoes everyone have same issue has me ? Music suddenly pause for no reason after receiving certain notification

Casual Listener

Plan Premium  Country Malaysia Device Xiaomi Redmi Note 11 Pro+ 5G Operating System HyperOS 2.0.2   My Question or Issue Does everyone have same issue has me ? Music suddenly paus...

zmojazz

Visitor

291 Views

4 replies

0 likes

  • 291 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Volume normalization malfunction

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S20FEOperating SystemAndroid 13 My Question or IssueA day, around one month ago, I noticed that my audio quality had decreased. Like, songs that I had already listened to 20+ times suddenly seemed slightl...

Casual Listener

Plan Premium Country Belgium Device Samsung Galaxy S20FE Operating System Android 13   My Question or Issue A day, around one month ago, I noticed that my audio quality had decreased. ...

Ivelina

Moderator

308 Views

6 replies

0 likes

  • 308 Views
  • 6 replies
  • 0 likes