Manage your Family plan section empty/blank

[MihailY]

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

[rdvb]

whatever Spotify is doing its irritating I also have same problem can't add or change family members etc this is on my phone and Mac pc Spotify sort it instead of giving stupid answers!

[LumberjackChoirboy]

When I click to 'Manage your family plan' it shows the Title and paragraph... Here you can update your home address, invite or remove members, and control access to explicit music... But then underneath is just a big black space of nothing. The content has been removed from the page. I've looked on the inspector and something is out of whack with the CSS.

[lormsby]

I had this exact issue earlier, under 'manage members' nothing would pop up for me to edit. I was trying to do it on a Safari browser but found when I switched to chrome there was no problems. Possibly try switching browsers to see if anything is different, or even switching devices from a phone to a laptop 🙂

[MihailY]

Hey,

This is being looked into. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

In the meantime, feel free to try using an incognito window or a different browser.

Cheers,

[Mariand1987]

Me sucede lo mismo. Elimine al miembro que no le funcionaba y cuando quiero agregarlo nuevamente no me permite generar enlace de invitación, pese a tener un miembro disponible en mi plan. Necesito solucionarlo. Agradezco información. Gracias!

[Mariand1987]

Lo estoy haciendo desde Chrome y tampoco funciona

[amyelenamason]

I’m experiencing this issue on Safari. I’ve tried clearing my website data and accessing it on private mode, so it’s not a caching issue. Hopefully Spotify resolves it quickly!

[wilsonedgar]

Is not working in Safari (v 26.0 ) but it is working in Chrome (v. 140.0.7339.133)

[Daniel280]

Same ….i’m the owner of the account and the page is empty.  I tried with safari, chrome and Firefox browser and i cant see or change members of my account. Help!

[Tammym53]

I have tried different browsers with no luck! Still not able to invite family members